RETURNS & EXCHANGES
NO REFUNDS. EXCHANGES ONLY.
All of our products are "Made to Order". These items are customized just for you and are produced specifically for your order only. For this reason, we cannot accept returns on made to order items.
To process an exchange, please email email@example.com to begin exchange process. Be sure to wait for approval of your exchange before you ship it back.
Domestic customers are financially responsible for shipping the item back to Dora's Apothecary for the exchange. International customers are financially responsible for shipping the item back to Dora's Apothecary for the exchange, as well as for shipping the exchanged item back to their respective country. Any item(s) purchased at a normal price before the start of a sale may not be exchanged for items at the sale price. We will not issue a credit for the difference in price on items purchased before the start of the sale. ALL SALE ITEMS ARE FINAL. NO EXCHANGES OR REFUNDS.
Orders cannot be canceled once they enter our manufacturing process. Made to order items can only be canceled within 24 hours of placing the order. Once you receive your package you can choose to exchange it in accordance with the above policies.
For Damaged Items:
If your order arrives damaged, please send us a photo of the damage by email to firstname.lastname@example.org within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim.